Toronto, Ontario
August 26 – 29, 2018
The Westin Harbour Castle in Toronto, Canada
1 Harbour Square, Toronto, ON M5J 1A6
416.869.1600 | Hotel Website
Room rate: 249 CAD/night + applicable taxes and fees
Registration for this event is now closed,
if you have registration questions, please contact
Katy Reece at katy@katyreeceevents.com
Hotel & Area Information
Reservation Information
Reservations can be made directly with the Reservations Center by calling 888.627.8559 with the group name Volvo Trucks Aftermarket Commercial Training (A.C.T.) Canada or by using the group code MH26AC. Reservations can also be made using the Stargroup website. Individuals must state they are with Volvo Trucks Aftermarket Commercial Training Event 2018 to receive the group rate.
A deposit equal to one night’s stay is required to hold each guest’s reservation at the time of booking. Full refund of this deposit will be given to cancellations received until 72 hours prior to arrival. Cancellations received within 72 hours of arrival, the deposit is non-refundable. The hotel cut-off date is August 6.
Area Information
The Westin Harbour Castle, Toronto is located on the Lake Ontario Waterfront. Premier downtown attractions like the Air Canada Centre, CN Tower, Rogers Centre, and BMO Field are within easy walking distance. The location also provides easy access to popular attractions such as Harbourfront Centre, Queens Quay, the Hockey Hall of Fame, and the Toronto Island Ferry.
Air Canada Centre
Toronto Centre Island
Jack Layton Ferry
CN Tower
Distillery District
Rogers Centre
Parking Information
Self-Parking:
The hotel offers a secure, outdoor self-parking lot one block north of the hotel, at the Toronto Star Building, 1 Yonge Street. If you wish to self-park, please drive to the hotel main entrance to purchase a self-parking pass from the parking cashier. They will be happy to assist you with unloading and storing your luggage. 45 CAD / day
Valet Parking:
Valet parking services are available onsite on a first-come, first-served basis. 50 CAD / day
Public Parking:
Four public parking lots are within one block of the hotel. These lots have no affiliation with the hotel. Rates vary from 15 to 30 CAD / day, depending on the day and season. These parking lots do not offer in/out privileges, nor are they covered. These lots are suitable for parking during the day, but are not recommended for overnight parking due to lack of surveillance.
The Westin Harbour Castle, Toronto
Travel Information
Getting to The Westin Harbour Castle
Transportation is effortless in and around the Toronto area. We recommend flying into Toronto Pearson International Airport, located 30 minutes from the hotel. From there you can take a third-party shuttle, taxi or train to the hotel. The Toronto Island Airport (Billy Bishop Airport) services flights from Eastern Canada and the United States directly to downtown Toronto.
A free shuttle (operated by Porter) runs from the airport ferry terminal to Union Train Station, located within walking distance of hotel. Union Station is the hub for many connections including GO Transit, VIA Rail and Coach Canada.
Airport Information
Pearson International Airport (YYZ)
Options for getting to and from the hotel include:
Union-Pearson Express – 12 CAD / adult, 6 CAD / senior
- Schedule: Approximately every 15 minutes
- Hours of operation – 7 days, 5:30 a.m. – 1:00 a.m.
- Travel Time: 25 minutes
- The Union-Pearson Express runs between the airport and downtown’s Union Station. It is about a five minute walk or taxi ride from Union Station south on Bay Street to the hotel. Click here to purchase tickets online. Prices are subject to change and are at the discretion of Metrolinx.
Taxi – Approximately 65 CAD
- Hours of operation: 24 hours
- Travel Time: 30 minutes
- Taxi services to downtown are available from both airport terminals (T1 and T3). Allow a little extra time if you’ll be travelling during the heaviest traffic, weekdays 6 a.m. – 9 a.m. and 4 p.m. – 7 p.m.
Toronto Island Airport (YTZ)
Options for getting to and from the hotel include:
Porter Airlines Shuttle
- Fee: price varies
- Shuttle runs every 15-20 minutes.
Hours of operation:
– Sunday – 5:30 AM – 10:30 PM
– Monday – 5:30 AM – 10:30 PM
– Tuesday – 5:30 AM – 10:30 PM
– Wednesday – 5:30 AM – 10:30 PM
– Thursday – 5:30 AM – 10:30 PM
– Friday – 5:30 AM – 10:30 PM
– Saturday – 5:30 AM – 10:30 PM
- Travel Time: 10 minutes
- A free Porter Airlines shuttle runs from the airport ferry terminal to Union Train Station, which is within walking distance to the hotel. If the last flight is delayed, the bus will wait. Shuttle pick up from Union Station is on the corner of Station Street and York Street. (Please note this shuttle is not operated by the hotel.)
Taxi
- Fee: 10 CAD
Agenda
August 26, 2018
- Corporate Arrivals Only: Corporate Personnel who are on the event team and have designated responsibilities may arrive on Day 1.
August 27, 2018
- Top Engaged/Corporate Arrivals (Invitation only): 7:00 AM – 11:30 AM
- Registration: 12:00 PM – 5:00 PM
- Top Engaged Offsite Event (Invitation only): 6:00 PM – 9:00 PM
August 28, 2018
Suppliers Schedule
- Arrive/Trade Fair Setup: 8:00 AM – 4:30 PM
Top Engaged Schedule (Invitation only)
- Top Engaged Breakfast: 8:00 AM – 9:00 AM
- Top Engaged Meeting: 9:00 AM – 12:00 PM
General Schedule
- Registration: 9:00 AM – 5:00 PM
- Lunch: 12:00 PM – 1:00 PM
- General Session: 1:00 PM – 5:00 PM
- Trade Fair and Dinner: 5:30 PM – 9:30 PM
August 29, 2018
- Breakfast: 7:00 AM – 7:40 AM
- General Session: 7:45 AM – 8:45 AM
- Breakout #1: 1 Parts/1 Service: 9:00 AM – 10:00 AM
- Breakout #2: 1 Parts/1 Service: 10:00 AM – 11:00 AM
- Breakout #3: 1 Parts/1 Service: 11:00 AM – 12:00 PM
- Lunch: 12:00 PM – 1:00 PM
- Breakout #4: 1 Parts/1 Service: 1:00 PM – 2:00 PM
- Breakout #5: 1 Parts/1 Service: 2:00 PM – 3:00 PM
- Breakout #6: 1 Parts/1 Service: 3:00 PM – 4:00 PM
- Closing Ceremony: 4:00 PM – 4:15 PM
- Departures
Main Stage Topics
- E-Commerce and Your Future
- Delivering on the Customer Experience
- Four Superpowers to Drive Change Management and Fire Up Your People
- Top Engaged Dealer Panel
- It Comes with the Sign: Living the Brand
- Change Agent Charlie
- Road Choice Rebrand
Breakout Topics
Parts
- Coming in Clutch: Why Road Choice is the Right Choice
- Proprietary Products: Value for the Customer, Valuable for You
- The DEXperience: Focused Customer Solutions
- PartsASIST: E-Commerce Accelerator
- FleetPREFERRED and National Fleets
- Tapping Your Potential
Service
- Tech Talk / Telematics
- Warranty: Simplified, Streamlined, Standardized
- Managing the Service Process in the Midst of Chaos
- The Correction Connection: Updating Customer Data in ASIST
- CEM: Driving Frontline Engagement
- Driving Effective Uptime Center Communication
FAQs
General Information
What is Regional UPTIME?
Regional UPTIME is a smaller version of the National UPTIME event tailored to the needs of Parts and Service dealership personnel. Regional UPTIME is geared toward Parts Managers and their teams.
The event includes:
- Dynamic main stage event with informative, engaging presentations
- Trade fair with corporate booths and 50+ suppliers
- Parts and Service-specific breakout sessions with hands-on learning to prepare you for day to day customer interactions
- Opportunities to network with colleagues
Where is Regional UPTIME this year?
The five Regional UPTIME events are being held in the following cities:
- Canada: Toronto, ON
- West: Indian Wells, CA
- Central: Schaumburg, IL
- Southeast: Hilton Head, SC
- Northeast: Bethesda, MD
What are the dates for the events?
- Canada: August 26 – 29
- West: September 16 – 19
- Central: October 7 – 10
- Southeast: October 21 – 24
- Northeast: November 13 – 16
Do I have to attend all five events?
No, you should only attend the event within your region
When should I arrive?
Please refer to the agenda tab within your chosen region for schedule information specific to each location.
- Corporate Attendees: Plan to arrive anytime on Day 1 or Day 2, depending on your event assignment.
- Top Engaged Dealers and Suppliers: Please plan to arrive Day 2 by 6:00 PM for the Top Engaged event.
- Dealers: Please plan to arrive Day 3 for lunch at 12:00 PM.
- Suppliers: Please arrive on Day 3 for exhibit set-up. Note that all booth space must be set by 4:30 PM for the trade fair that evening.
What does it cost?
There is no charge to attend the Regional UPTIME events, however, attendees are responsible for their travel and hotel costs.
What is the attire at the events?
Unless otherwise noted, attire for all Regional UPTIME events is business casual.
Men – Appropriate is dress slacks or khakis and a button up or polo shirt. A tie is not necessary. Please do not wear jeans.
Women – Appropriate attire is a combination of a skirt, dress, or slacks and a blouse or sweater. Please do not wear jeans.
Hotel and Logistics
Where should I stay?
We have arranged a block of rooms at designated hotels in each region where our meetings and breakouts will also take place. Refer to the registration page for your specific region for to book your room, or for additional hotel information.
- Canada: The Westin Harbour Castle Toronto
- West: Renaissance Indian Wells Resort & Spa
- Central: Renaissance Schaumburg Hotel & Convention Center
- Southeast: The Westin Hilton Head Island Resort & Spa
- Northeast: Bethesda North Marriott Hotel & Conference Center
How do I book my flights?
Participants are responsible for booking their own flights to and from the event. Corporate personnel should book flights following the standard Volvo travel policy.
What about ground transportation?
Participants are responsible for booking their own ground transportation at the event. Refer to the registration page for your specific region for additional ground transportation information.
What if I need to cancel?
If you need to cancel your event registration, go to https://regionaluptime.com/registration-cancellation/ and submit the cancellation form. If you need to modify or cancel your room reservation, please contact the hotel directly.
If you have additional questions, please contact Katy Reece at katyr@velaagency.com.
Registration for this event is now closed, if you have registration questions, please contact Katy Reece at katy@katyreeceevents.com
Supplier Resources
For more information on booth space at this event, please contact Katy Reece at 440-781-9897.
Important Forms & Deadlines
- Booth Space Deadline – July 23, 2018
- Event Registration Deadline – August 1, 2018
- Sponsorship Deadline – July 13, 2018
- Shepard Exhibitor Kit Orders – August 6, 2018
- A/V and Internet Order – August 6, 2018
- Shipping and Freight Deadline – August 20, 2018
Exhibitor Schedule
Set-up
Tuesday, August 28
8:00 AM – 4:30 PM (all exhibits must be set by 4:30 PM on Tuesday)
Trade Fair Hours
Tuesday, August 28
5:30 PM – 9:30 PM
Dismantle
Tuesday, August 28
9:30 PM – 11:30 PM
Official Decorator & Drayage Contractor
Included in booth package:
Items included in the booth exhibit fees are: standard booth equipment consisting of pipe and drape – 8’ tall back drape, 36” high side dividers and a 7”x44” identification sign. All booths will be 10’ deep and 10’ wide – no exceptions. No furniture (including tables or chairs), carpet, A/V, electricity or internet connections are supplied with your exhibit space charge. **please note carpet WILL be provided at the Central Region Event ONLY.
All other items will need to be arranged through Shepard, the official decorator and drayage contractor. Please click here to access the exhibitor kit for this event.