Bethesda, Maryland
November 13 – 16, 2018
Bethesda North Marriott Hotel & Conference Center
5701 Marinelli Road, Rockville, MD 20852
301.822.9200 | Hotel Website
Room rate: 229 USD/night + tax
The Bethesda North Marriott Hotel room block is now full.
See hotel information section below for alternate hotel details.
Registration for this event is now closed,
if you have registration questions, please contact
Katy Reece at katy@katyreeceevents.com
Hotel & Area Information
Reservation Information
Reservations can be made by using the Marriott Registration Site. Simply follow the link, select ATTENDEE in the drop down box and enter your travel details. Please note, based on availability, our group rates will be honored up to 2 days before the program and 3 days following the event if you choose to arrive early, or depart following the program.
UPDATE 10-29-2018: Our room block at the Bethesda North Marriott Hotel is now full. If there are no rooms available when you try to book, you may contact either the Bethesda Marriott at (301) 897-9400 or the Bethesda Marriott Suites at (301) 897-5600.
Area Information
With the Metro across the street, guests can easily explore DC, Maryland and Virginia. The Bethesda North Marriott is also steps away from Pike & Rose which offers a variety of shopping, dining, and entertainment options.
Metro information
Strathmore
Smithsonian
Falls Road Golf Course
Bethesda North Marriott Hotel & Conference Center
Travel Information
Getting to the Bethesda North Marriott Hotel
There are multiple options for traveling to and within the Bethesda area. We recommend flying into Ronald Reagan Washington National Airport (DCA) which is 23 miles from the property, then taking the Metro into Bethesda.
Airport Information
Ronald Reagan Washington National Airport (DCA)
Washington, DC Metrorail – approximately 7 USD
- Take the Metro Yellow Line from DCA. Change trains to the Red Line at Gallery Place and travel to White Flint station. Bethesda North is located approximately one block outside the station.
- Click here for more information.
Taxi – approximately 55 USD
- Proceed from any terminal Baggage Claim through the doors to the curbside where taxi lines are clearly marked.
- Click here for more information.
Rental Cars
- All major car rental companies service DCA. Click here for additional details.
Baltimore/Washington International Thurgood Marshall Airport (BWI)
Approximately 38 miles, 40 minutes via car to hotel
Taxi – approximately 70 USD
- The taxi stands are located just outside of the baggage claim area on the Lower Level of the BWI Airport terminal near doors 5 and 13.
- Click here for more information.
Rental Cars
- All major car rental companies service BWI. Click here for additional details.
Washington Dulles International Airport (IAD)
Approximately 25 miles, 31 minutes via car to hotel
Washington, DC Metrorail – approximately 7 USD
- In order to take the Metro from IAD, one must first transfer to DCA via the Silver Line Express. Once arriving at DCA, take the Metro Yellow Line, change to the Red Line at Gallery Place and travel to White Flint station. Bethesda North is located approximately one block outside the station.
- Click here for more information.
Taxi – approximately 60 USD
- Simply follow the signs for Ground Transportation or Taxi to the lower level of the Terminal, down the ramp to Doors 2 or 6. A customer service representative is available 24 hours a day.
- Click here for more information.
Rental Cars
- All major car rental companies service IAD. Click here for additional details.
Agenda
November 13, 2018
- Corporate Arrivals Only: Corporate Personnel who are on the event team and have designated responsibilities may arrive on Day 1.
November 14, 2018
- Top Engaged/Corporate Arrivals (Invitation only): 7:00 AM – 11:30 AM
- Registration: 12:00 PM – 5:00 PM
- Top Engaged Offsite Event (Invitation only): 6:00 PM – 9:00 PM
November 15, 2018
Suppliers Schedule
- Arrive/Trade Fair Setup: 8:00 AM – 4:30 PM
Top Engaged Schedule (Invitation only)
- Top Engaged Breakfast: 6:30 AM – 8:00 AM
- Top Engaged Dealer Meeting: 8:00 AM – 11:50 AM
General Schedule
- Registration: 8:00 AM – 5:00 PM
- Lunch: 12:00 PM – 1:00 PM
- General Session: 1:00 PM – 5:00 PM
- Trade Fair and Dinner: 5:30 PM – 8:30 PM
November 16, 2018
- Breakfast: 6:30 AM – 8:30 AM
- Announcements: 8:30 AM – 9:00 AM
- AM Breakout Sessions*: 9:00 AM – 12:00 PM
- Lunch: 12:00 PM – 1:00 PM
- PM Breakout Sessions*: 1:00 PM – 4:00 PM
*Refer to your name badge onsite for your specific schedule. - Departures any time after 4 PM
Main Stage Topics
- E-Commerce and Your Future
- Delivering on the Customer Experience
- Four Superpowers to Drive Change Management and Fire Up Your People
- Top Engaged Dealer Panel
- It Comes with the Sign: Living the Brand
- Change Agent Charlie
- Road Choice Rebrand
Breakout Topics
Parts
- Coming in Clutch: Why Road Choice is the Right Choice
- Proprietary Products: Value for the Customer, Valuable for You
- The DEXperience: Focused Customer Solutions
- PartsASIST: E-Commerce Accelerator
- FleetPREFERRED and National Fleets
- Tapping Your Potential
Service
- Tech Talk / Telematics
- Warranty: Simplified, Streamlined, Standardized
- Managing the Service Process in the Midst of Chaos
- The Correction Connection: Updating Customer Data in ASIST
- CEM: Driving Frontline Engagement
- Driving Effective Uptime Center Communication
FAQs
General Information
What is Regional UPTIME?
Regional UPTIME is a smaller version of the National UPTIME event tailored to the needs of Parts and Service dealership personnel. Regional UPTIME is geared toward Parts Managers and their teams.
The event includes:
- Dynamic main stage event with informative, engaging presentations
- Trade fair with corporate booths and 50+ suppliers
- Parts and Service-specific breakout sessions with hands-on learning to prepare you for day to day customer interactions
- Opportunities to network with colleagues
Where is Regional UPTIME this year?
The five Regional UPTIME events are being held in the following cities:
- Canada: Toronto, ON
- West: Indian Wells, CA
- Central: Schaumburg, IL
- Southeast: Hilton Head, SC
- Northeast: Bethesda, MD
What are the dates for the events?
- Canada: August 26 – 29
- West: September 16 – 19
- Central: October 7 – 10
- Southeast: October 21 – 24
- Northeast: November 13 – 16
Do I have to attend all five events?
No, you should only attend the event within your region
When should I arrive?
Please refer to the agenda tab within your chosen region for schedule information specific to each location.
- Corporate Attendees: Plan to arrive anytime on Day 1 or Day 2, depending on your event assignment.
- Top Engaged Dealers & Suppliers: Please plan to arrive Day 2 by 5:00 PM for the Top Engaged event.
- Dealers: Please plan to arrive Day 3 for lunch at 12:00 PM.
- Suppliers: Please arrive on Day 3 for exhibit set-up. Note that all booth space must be set by 4:30 PM for the trade fair that evening.
What does it cost?
There is no charge to attend the Regional UPTIME events, however, attendees are responsible for their travel and hotel costs.
What is the attire at the events?
Unless otherwise noted, attire for all Regional UPTIME events is business casual.
Men – Appropriate is dress slacks or khakis and a button up or polo shirt. A tie is not necessary. Please do not wear jeans.
Women – Appropriate attire is a combination of a skirt, dress, or slacks and a blouse or sweater. Please do not wear jeans.
Hotel and Logistics
Where should I stay?
We have arranged a block of rooms at designated hotels in each region where our meetings and breakouts will also take place. Refer to the registration page for your specific region for to book your room, or for additional hotel information.
- Canada: The Westin Harbour Castle Toronto
- West: Renaissance Indian Wells Resort & Spa
- Central: Renaissance Schaumburg Hotel & Convention Center
- Southeast: The Westin Hilton Head Island Resort & Spa
- Northeast: Bethesda North Marriott Hotel & Conference Center
How do I book my flights?
Participants are responsible for booking their own flights to and from the event. Corporate personnel should book flights following the standard Volvo travel policy.
What about ground transportation?
Participants are responsible for booking their own ground transportation at the event. Refer to the registration page for your specific region for additional ground transportation information.
What if I need to cancel?
If you need to cancel your event registration, go to https://regionaluptime.com/registration-cancellation/ and submit the cancellation form. If you need to modify or cancel your room reservation, please contact the hotel directly.
If you have additional questions, please contact Katy Reece at katyr@velaagency.com.
Registration for this event is now closed, if you have registration questions, please contact Katy Reece at katy@katyreeceevents.com
Supplier Resources
For more information on booth space at this event, please contact Katy Reece at 440-781-9897.
Important Forms & Deadlines
- Booth Space Deadline – July 23, 2018
- Event Registration Deadline – October 17, 2018
- Sponsorship Deadline – July 13, 2018
- Shepard Exhibitor Kit Orders – October 22, 2018
- A/V and Internet Order – October 22, 2018
- Shipping and Freight Deadline – November 5, 2018
Exhibitor Schedule
Set-up
Thursday, November 15
8:00 AM – 4:30 PM (all exhibits must be set by 4:30 PM on Thursday)
Trade Fair Hours
Thursday, November 15
5:30 PM – 9:30 PM
5:00 Dinner for Suppliers
Dismantle
Thursday, November 15
8:30 PM – 11:30 PM
Official Decorator & Drayage Contractor
Included in booth package:
Items included in the booth exhibit fees are: standard booth equipment consisting of pipe and drape – 8’ tall back drape, 36” high side dividers and a 7”x44” identification sign. All booths will be 10’ deep and 10’ wide – no exceptions. No furniture (including tables or chairs), carpet, A/V, electricity or internet connections are supplied with your exhibit space charge. **please note carpet WILL be provided at the Central Region Event ONLY.
All other items will need to be arranged through Shepard, the official decorator and drayage contractor. Please click here to access the exhibitor kit for this event.