Indian Wells, California
September 16 – 19 , 2018
Renaissance Indian Wells Resort & Spa
44400 Indian Wells Lane, Indian Wells, California 92210
760.773.4444 | Hotel Website
Room rate: 164 USD/night + applicable taxes and fees
Registration for this event is now closed,
if you have registration questions, please contact
Katy Reece at katy@katyreeceevents.com
Hotel & Area Information
Reservation Information
Reservations can be made by using the Renaissance Registration Site. Simply follow the link, click MAKE A RESERVATION, and enter your travel details. Please note, based on availability, our group rates will be honored up to 2 days before the event and 3 days following if you choose to arrive early, or depart following the program.
Area Information
The Renaissance Indian Wells Resort & Spa is set against the backdrop of the beautiful Coachella Valley. Surrounded by picturesque mountains and views, a variety of golf, hiking, and site seeing activities are within minutes from the property.
Palm Springs Aerial Tramway
Palm Springs Air Museum
Indian Canyons
PGA WEST
Renaissance Indian Wells Resort & Spa
Travel Information
Getting to Renaissance Indian Wells Resort & Spa
The closest airports are Palm Springs International and Ontario International. We recommend flying into the Palm Springs International Airport, which is only 15 miles from the property.
Airport Information
Palm Springs International Airport (PSP)
Palm Springs International Airport (PSP) Website
Approximately 15.5 miles, 30 minutes to hotel
Ground transport options for PSP
Taxi – approximately 55 USD
- American Cab 760.300.0000
- Desert City Cab 760.328.3000
- Yellow Cab of the Desert 760.340.8294
Rental Cars
- All major car rental companies service the PSP Airport. Click here for additional details.
Lyft or Uber
- At present, Transportation Network Companies (such as Uber or Lyft) may only drop off passengers at the airport.
LA/Ontario International Airport (ONT)
LA/Ontario International Airport (ONT) Website
Approximately 86.5 miles to hotel, 1 hour, 20 minutes to hotel
Ground transportation options for ONT
Taxi – approximately 200 USD
Lyft or Uber
- Book your ride using the Lyft or Uber app on your phone
- Look for the Ride-Share Pick Up Location sign to meet your driver
Rental Cars
- Free shuttle service is provided for rental car customers between passenger terminals and Consolidated Rental Car center
- Book your rental car prior to your trip
- More details on available rental companies here
Agenda
September 16, 2018
- Corporate Arrivals Only: Corporate Personnel who are on the event team and have designated responsibilities may arrive on Day 1.
September 17, 2018
- Top Engaged/Corporate Arrivals (Invitation only): 7:00 AM – 11:30 AM
- Registration: 12:00 PM – 5:00 PM
- Top Engaged Offsite Event (Invitation only): 7:00 PM – 10:00 PM
September 18, 2018
Suppliers Schedule
- Arrive/Trade Fair Setup: 8:00 AM – 4:30 PM
Top Engaged Schedule (Invitation only)
- Top Engaged Breakfast: 6:30 AM – 8:00 AM
- Top Engaged Dealer Meeting: 8:00 AM – 11:50 AM
General Schedule
- Registration: 8:00 AM – 5:00 PM
- Lunch: 12:00 PM – 1:00 PM
- General Session: 1:00 PM – 5:00 PM
- Trade Fair and Dinner: 5:30 PM – 8:30 PM
September 19, 2018
- Breakfast: 6:30 AM – 8:30 AM
- Announcements: 8:30 AM – 9:00 AM
- AM Breakout Sessions*: 9:00 AM – 12:00 PM
- Lunch: 12:00 PM – 1:00 PM
- PM Breakout Sessions*: 1:00 PM – 4:00 PM
*Refer to your name badge onsite for your specific schedule. - Departures any time after 4 PM
Main Stage Topics
- E-Commerce and Your Future
- Delivering on the Customer Experience
- Four Superpowers to Drive Change Management and Fire Up Your People
- Top Engaged Dealer Panel
- It Comes with the Sign: Living the Brand
- Change Agent Charlie
- Road Choice Rebrand
Breakout Topics
Parts
- Coming in Clutch: Why Road Choice is the Right Choice
- Proprietary Products: Value for the Customer, Valuable for You
- The DEXperience: Focused Customer Solutions
- PartsASIST: E-Commerce Accelerator
- FleetPREFERRED and National Fleets
- Tapping Your Potential
Service
- Tech Talk / Telematics
- Warranty: Simplified, Streamlined, Standardized
- Managing the Service Process in the Midst of Chaos
- The Correction Connection: Updating Customer Data in ASIST
- CEM: Driving Frontline Engagement
- Driving Effective Uptime Center Communication
FAQs
General Information
What is Regional UPTIME?
Regional UPTIME is a smaller version of the National UPTIME event tailored to the needs of Parts and Service dealership personnel. Regional UPTIME is geared toward Parts Managers and their teams.
The event includes:
- Dynamic main stage event with informative, engaging presentations
- Trade fair with corporate booths and 50+ suppliers
- Parts and Service-specific breakout sessions with hands-on learning to prepare you for day to day customer interactions
- Opportunities to network with colleagues
Where is Regional UPTIME this year?
The five Regional UPTIME events are being held in the following cities:
- Canada: Toronto, ON
- West: Indian Wells, CA
- Central: Schaumburg, IL
- Southeast: Hilton Head, SC
- Northeast: Bethesda, MD
What are the dates for the events?
- Canada: August 26 – 29
- West: September 16 – 19
- Central: October 7 – 10
- Southeast: October 21 – 24
- Northeast: November 13 – 16
Do I have to attend all five events?
No, you should only attend the event within your region
When should I arrive?
Please refer to the agenda tab within your chosen region for schedule information specific to each location.
- Corporate Attendees: Plan to arrive anytime on Day 1 or Day 2, depending on your event assignment.
- Top Engaged Dealers & Suppliers: Please plan to arrive Day 2 by 6:00 PM for the Top Engaged event.
- Dealers: Please plan to arrive Day 3 for lunch at 12:00 PM.
- Suppliers: Please arrive on Day 3 for exhibit set-up. Note that all booth space must be set by 4:30 PM for the trade fair that evening.
What does it cost?
There is no charge to attend the Regional UPTIME events, however, attendees are responsible for their travel and hotel costs.
What is the attire at the events?
Unless otherwise noted, attire for all Regional UPTIME events is business casual.
Men – Appropriate is dress slacks or khakis and a button up or polo shirt. A tie is not necessary. Please do not wear jeans.
Women – Appropriate attire is a combination of a skirt, dress, or slacks and a blouse or sweater. Please do not wear jeans.
Hotel and Logistics
Where should I stay?
We have arranged a block of rooms at designated hotels in each region where our meetings and breakouts will also take place. Refer to the registration page for your specific region for to book your room, or for additional hotel information.
- Canada: The Westin Harbour Castle Toronto
- West: Renaissance Indian Wells Resort & Spa
- Central: Renaissance Schaumburg Hotel & Convention Center
- Southeast: The Westin Hilton Head Island Resort & Spa
- Northeast: Bethesda North Marriott Hotel & Conference Center
How do I book my flights?
Participants are responsible for booking their own flights to and from the event. Corporate personnel should book flights following the standard Volvo travel policy.
What about ground transportation?
Participants are responsible for booking their own ground transportation at the event. Refer to the registration page for your specific region for additional ground transportation information.
What if I need to cancel?
If you need to cancel your event registration, go to https://regionaluptime.com/registration-cancellation/ and submit the cancellation form. If you need to modify or cancel your room reservation, please contact the hotel directly.
If you have additional questions, please contact Katy Reece at katyr@velaagency.com.
Registration for this event is now closed, if you have registration questions, please contact Katy Reece at katy@katyreeceevents.com
Supplier Resources
For more information on booth space at this event, please contact Katy Reece at 440-781-9897.
Important Forms & Deadlines
- Booth Space Deadline – July 23, 2018
- Event Registration Deadline – August 15, 2018
- Sponsorship Deadline – July 13, 2018
- Shepard Exhibitor Kit Orders – August 27, 2018
- A/V and Internet Order – August 27, 2018
- Shipping and Freight Deadline – September 10, 2018
Exhibitor Schedule
Set-up
Tuesday, September 18
8:00 AM – 4:30 PM (all exhibits must be set by 4:30 PM on Tuesday)
Trade Fair Hours
Tuesday, September 18
5:30 PM – 8:30 PM
5:00 Dinner for Suppliers
Dismantle
Tuesday, September 18
8:30 PM – 11:30 PM
Tradefair Floor Plan
Official Decorator & Drayage Contractor
Included in booth package:
Items included in the booth exhibit fees are: standard booth equipment consisting of pipe and drape – 8’ tall back drape, 36” high side dividers and a 7”x44” identification sign. All booths will be 10’ deep and 10’ wide – no exceptions. No furniture (including tables or chairs), carpet, A/V, electricity or internet connections are supplied with your exhibit space charge. **please note carpet WILL be provided at the Central Region Event ONLY.
All other items will need to be arranged through Shepard, the official decorator and drayage contractor. Please click here to access the exhibitor kit for this event.